Call centre workers can use AI to mimic your accent on the phone
Technology

Call centre workers can use AI to mimic your accent on the phone

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By Matthew Sparkes

group of young business people with headset working and giving support to customers in a call center office; Shutterstock ID 703597705; purchase_order: -; job: -; client: -; other: -

Does the call centre worker live near you or are they using AI to mimic your accent?

dotshock/Shutterstock

AI software can detect the accent of a person on one end of an online or telephone conversation and modify the accent of a person responding through a phone or computer microphone to match it in real time. It is hoped that the technology will enable greater understanding and clarity in a range of interactions including customer support, education and telemedicine.

US-based startup Sanas developed software which runs locally on a smartphone or laptop …

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